Paypal re-open my case
In an unexpected development PayPal have re-opened my complaint case that I submitted many months ago. I’ve got no idea if anything further will develop but it’s interesting that after all this time they’ve decided to re-open the case.
Here is what their email had to say:
When you filed the complaint described below, we deferred investigation of the complaint because some of PayPal’s complaint guidelines were not met. At this time, we have decided to open an investigation into this deferred complaint. We are in the process of contacting the seller to inform them of our investigation.
Which doesn’t gel with the conclusion of their investigation back in September last year:
Our investigation into your claim is complete. As stated in our User Agreement, the claims process only applies to the shipment of goods. It does not apply to complaints about the attributes or quality of goods received. Therefore, we are unable to reverse this transaction or issue a refund.
Who knows what prompted them to re-open the case or if anything will come of it. But if you have been scammed and you paid by PayPal it is worth lodging a complaint because if they receive a large number of complaints about a particular vendor it may encourage them to take action.
